Warranty & Support

Limited Warranty - Hardware

This warranty applies only to hardware or physical devices referred to as (the PRODUCT).

A. LIMITED WARRANTY

The third-party manufacturer or developer (Manufacturer) of goods sold by Envision Global, LLC (Envision) warrants to only the original purchaser that the PRODUCT will be free from defects in material and workmanship for a limited time. Each Manufacturer provides their own Limited Warranty and this Limited Warranty may vary across PRODUCT(s). Envision does not warrant that operation of the PRODUCT will be error-free or uninterrupted. If the PRODUCT is found to be defective during the Manufacturer's warranty period, Envision may request more information and introduce you to the Manufacturer's support team.

The Manufacturer's warranty is subject to the following exceptions and limitations:

  1. The customer shall be responsible for proper maintenance and handling of the PRODUCT.
  2. No warranty is extended to any PRODUCT that has been altered or modified in any way.
  3. No warranty is extended to any PRODUCT that has been misused and/or damaged.
  4. No warranty is extended for refurbished, pre-owned, or second-hand PRODUCT(s).

B. TERM OF WARRANTY

The term of warranty, if any, depends on the Manufacturer and PRODUCT in question. Please inquire with Envision for further details.

C. EXCLUSIONS FROM WARRANTY

This warranty does not cover problems caused by your acts (or failures to act), the acts of others, or events beyond Envision’s reasonable control.

D. NO OTHER WARRANTIES

This limited warranty is the only warranty from Envision. Envision gives no other express warranties, guarantees or conditions. Where allowed by your local laws, Envision excludes implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

E. REMEDY FOR BREACH OF WARRANTY

If Envision cannot repair a defective PRODUCT, Envision will replace the PRODUCT or refund the amount shown on the invoice for the PRODUCT. To receive a refund you must return the PRODUCT and other associated materials to Envision. This is your only remedy for breach of this limited warranty.

F. CONSUMER RIGHTS NOT AFFECTED

You may have additional consumer rights under your local laws that this agreement cannot change.

G. NO LIABILITY

In no event shall Envision be liable for any damages (including, without limitation, lost profits, business interruption, or lost information) arising out of your use of or inability to use the PRODUCT, even if Envision has been advised of the possibility of such damages. No distributor, dealer or other party is authorized to make any warranty on behalf of Envision, or to assume for Envision any other liability with respect to its PRODUCTs.  

Limited Warranty - Software

This warranty applies only to software applications and firmware (the SOFTWARE).

A. LIMITED WARRANTY

The third-party manufacturer or developer (Manufacturer) of goods sold by Envision Global, LLC (Envision) warrants that if you follow the instructions, the SOFTWARE will perform substantially as described in the materials (e.g. user manual, tutorial, guide, etc.) supplied with the SOFTWARE (sometimes supplied separately). Envision does not warrant that the operation of the SOFTWARE will be error-free or uninterrupted. If the SOFTWARE is found to be defective during the Manufacturer's warranty period, Envision may request more information and introduce you to the Manufacturer's support team. This warranty is subject to the following exceptions and limitations:

  1. No warranty is extended to any SOFTWARE that is being used on unsupported operating systems and/or computer hardware.
  2. No warranty is extended to any SOFTWARE that has been altered or modified in any way.
  3. No warranty is extended to any SOFTWARE that is being used on a system that has been corrupted by computer viruses, spy ware, or any third party software or device.
  4. No warranty is extended for refurbished, pre-owned, or second-hand SOFTWARE.

B. TERM OF WARRANTY

The term of warranty, if any, depends on the Manufacturer and PRODUCT in question. Please inquire with Envision for further details.

C. EXCLUSIONS FROM WARRANTY

This warranty does not cover problems caused by your acts (or failures to act), the acts of others, or events beyond Envision’s reasonable control.

D. NO OTHER WARRANTIES

This limited warranty is the only warranty from Envision. Envision gives no other express warranties, guarantees or conditions. Where allowed by your local laws, Envision excludes implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

E. REMEDY FOR BREACH OF WARRANTY

If Envision cannot repair the defective SOFTWARE Envision will replace the SOFTWARE through a reinstallation process. This is your only remedy for breach of this limited warranty.

F. CONSUMER RIGHTS NOT AFFECTED

You may have additional consumer rights under your local laws that this agreement cannot change.

G. NO LIABILITY

In no event shall Envision be liable for any damages (including, without limitation, lost profits, business interruption, or lost information) arising out of your use of or inability to use the SOFTWARE, even if Envision has been advised of the possibility of such damages. No distributor, dealer, or other party is authorized to make any warranty on behalf of Envision, or to assume for Envision any other liability with respect to its SOFTWARE.

Changing These Terms

Envision Global, LLC may occasionally update these terms by posting notice on this site. The most recent update took place on August 1st, 2018.